Changes to the NSW icare agent panel confirmed

26 April 2017

icare has this morning confirmed that QBE will not be granted a license to provide third-party claims management services to NSW employers from 31 December 2017. CGU announced on 1 March 2017 that, beyond the term of the current Agent license, they will cease to provide workers’ compensation services on behalf of icare to NSW employers.

Employers Mutual (EML), Allianz and GIO will retain their third-party claims management engagements and will continue to work with NSW employers, icare and JLT beyond 31 December 2017.

Although this is a significant change to workers’ compensation in NSW, it is important to note that CGU and QBE have a strong workers’ compensation presence in other states and territories which is not affected by this decision.


The JLT Workers’ Compensation team are currently working closely with icare to ensure a seamless transition for those impacted by this announcement. Further information will be provided as it becomes available.

Last month we communicated that Agents will no longer provide policy management services, including underwriting, to NSW employers. For policies due for renewal on or after 30 April 2017 the renewal process will be managed directly by icare.

This transactional function will now be managed by icare, allowing Agents to focus on driving positive outcomes as third-party claims administrators. This will help to minimise any disruption caused by transitioning between third-party claims management Agents.


Have your say on NSW workers’ compensation

JLT are in regular communication with icare regarding the above changes and the future direction of workers’ compensation in NSW. Through this engagement, JLT are working to ensure the immediate and long-term benefit to our customers. To have your say as part of this engagement, we would like to invite you to provide input on these changes and ask questions of icare to gain clarity on the impact of changes to the NSW workers’ compensation scheme on your business.

Contact us for more information

For further information regarding any of the above information, including having your say in JLT’s regular engagement with icare, please contact Georgie Ahern, JLT National Manager – Workers’ Compensation, or your JLT representative.